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LE 1,800.00 EGP
Scents
Return & Exchange Policy
At NEUTS, your satisfaction is important to us. To ensure transparency and product safety, we follow an Open Package Policy for all perfume orders.
Open Package Policy
- When your order arrives, you may open the package and try the perfume while the courier is still present.
- If you are not satisfied, you may return the package immediately to the courier at the time of delivery.
- Once the package is returned to the courier, the order will be canceled, and no charges will apply.
No Refunds or Exchanges After Delivery Is Accepted
- If you accept the order and the courier leaves, the sale becomes final.
- After accepting the product, no refunds, returns, or exchanges are permitted for any reason.
- This policy is in place due to hygiene, safety, and product integrity standards for fragrances.
Damaged or Wrong Product
- In the rare case you receive a damaged or incorrect product, please notify us within 24 hours with clear photos.
- We will review the case and provide a suitable resolution
Shipping Policy
Processing Time
- All orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time & Delivery
- Standard delivery takes 3–5 business days depending on the destination.
- For international orders, delivery may take 7–14 business days.
- Once your order ships, you will receive a tracking number via email or SMS.
Shipping Fees
- Shipping costs are calculated at checkout based on your location and order weight.
- Free shipping may be offered during special promotions.
Incorrect Address
- Please ensure the shipping address is correct.
- We are not responsible for orders delivered to incorrect addresses entered by the customer.